Blocked debit order reversal after 30day cancellation was done before the time

Item: Clientele Legal
Rating: 1
Author: candice J

I have cancelled my membership well in advance and have all the proof and now they have debited my account,I am not able to reverse the funds since they(clientele) have blocked it. I was just on the phone with my bank AMD they are not able to reverse this. I was warned not to deal with Clientele from many people and I can clearly see why

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Replies (2)

Clientele Legal's replyOfficial

28 Jan 2021, 08:23

Dear candice J,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Judith Mboweni
Clientele Legal

Clientele Legal's reply28 Jan 2021, 08:23

Official

Dear candice J,

Clientele Legal's replyOfficial

25 Feb 2021, 10:13

Dear candice J

Thank you for raising your concerns with us.

We confirm that you have been contacted by us to provide you with feedback regarding the concerns raised.

It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.

We however do understand your frustration and apologise for any inconvenience caused.

Should you require any further assistance, please do not hesitate to contact us.

Yours sincerely,

Vusumuzi Dlamini

Clientele Legal

Clientele Legal's reply25 Feb 2021, 10:13