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sean G

1 reviews | Active since Jul 2015

15 Apr 2021, 08:57

Blatant disregard of POPI Act

I receive at least 4 calls a day from clientele. I have tried saying that I am not interested and asking that I be removed from call list but to no avail. When I quote the POPI Act the co sultan immediately hangs up. I will be reporting them with regards to POPI

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Replies (2)
Clientele Legal
Clientele Legal's reply15 Apr 2021, 10:42
Official
Dear sean,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Judith Mboweni
Clientele Legal
 
Clientele Legal
Clientele Legal's reply12 May 2021, 10:09
Official
Dear sean,

We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.

As per your request, we have removed your details from our database, please note that the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. 

We would like to apologise for any inconvenience this caused you and corrective action will be taken against the consultants to prevent this from happening again.  A written response has been sent to your email address.
 
 It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.  
 
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 
 
Kind regards,
Market Conduct