LW
Lizette W

1 reviews | Active since May 2012

25 May 2016, 07:53

best Lawyers? What lawyers???

<p>I contacted clientele of which i have been a client for more than 3 years regarding my insurance that fixed my vehicle incorrectly and resulted in me occuring costs of R21000 to repair that mistake and after sending all the documents to Clientele they took over a month to reply. Their reply?</p> <p>The company concerned wont respond to them. Now its up to ME to contact the ombudsman to lay a complaint!!!! What am I paying Clientele over R400 a month to find my own lawyers and do the job I am PAYING them for??!!'Definitely going to cancel this!!</p>

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Replies (2)
Clientele Legal
Clientele Legal's reply25 May 2016, 08:17
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Clientele Legal

Clientele Legal
Clientele Legal's reply26 May 2016, 05:27
Official

We confirm that the writer contacted you today.

During our discussion the legal position was explained in detail and we came to an agreement on the way forward. We further confirmed that we have had several communications with the third party, who have not been forthcoming with a response. Therefore, we advised you take further steps in this regard.

Kindly note that the initial communication with the Insurance was an attempt to resolve the matter amicably and a requirement of the Ombudsman before requesting their involvement. We further advised you to refer the matter directly, in an attempt to expedite the process.

Please do not hesitate to contact us for any further queries and/or concerns on *** / ***.

Kind Regards

Cavlyn Bemaya

Supervisor

Legal Claims