Be careful of signing up with these people

Item: Clientele Legal
Rating: 1
Author: Beryl B

Shocking service. Take weeks to respond to queries. Now After 3 emails and 2 phone calls to them to cancel my policy with them they still havent responded to me

Helpful (0)

Replies (2)

Clientele Legal's replyOfficial

21 Jan 2021, 11:16

Dear Beryl B,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Judith Mboweni
Clientele Legal

Clientele Legal's reply21 Jan 2021, 11:16

Official

Clientele Legal's replyOfficial

26 Jan 2021, 11:54

“Dear Beryl B,

We thank you for escalating your concerns to us and allowing us the opportunity to talk to you.

We do understand your frustration and apologize for the dissatisfaction with regards to your claims experience and for any inconvenience caused. We confirm your policy will be cancelled as per your request.

Please contact us directly should you have any queries in future.

Yours sincerely,

C. Fick

Complaints Case Manager
Clientele Legal”

Clientele Legal's reply26 Jan 2021, 11:54