MA
Michael A

1 reviews | Active since Dec 2012

21 Mar 2018, 08:42

Bad/Arrogant/******** Service

Bad/Arrogant/******** service with a no care attitude from Clientele Legal. Dealing with this company is like dealing with *********** robots just out of varsity who think they are "hotshot" advocates, know everything and treat you like utter ****. I followed up on a simple claim "48 working hours" later and told it will be tended to. Upset, i wanted to speak their superior and then told to lodge a complaint which will take another "48 working hours" to be looked at over and above the initial 48 working hours that have passed already. I put the phone down and tried to call head office to speak to management as this is the only time I can speak to a "HUMAN" and not a robot. GUESS WHAT!!?? I SPEAK TO ANOTHER ROBOT IN THE FORM OF A SWITCHBOARD OPERATOR!! Don't go with Clientele legal whoever us reading this. You are just another number in their production line who employ ***********, arrogant and ******** people to render you so called " Legal Advice". By the time they actually tend to your claim, it will be 2 weeks down the line. I am a faithful client for almost 10 years and this is the way we get treated.

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Replies (2)
Clientele Legal
Clientele Legal's reply22 Mar 2018, 08:57
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal

Clientele Legal
Clientele Legal's reply22 Mar 2018, 12:02
Official

Thank you for bringing this matter to our attention.

We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with this matter. We have advised you about the attendances made on your claim and have agreed on the way forward. We shall keep you abreast of all further developments made.

At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.

We would like to apologise for any inconvenience cause.

Regards

Tshifhiwa Moseta
Senior Legal Advisor (2IC)
Clientèle Legal