Bad services - wouldnt recommend!!!

I am very frustrated with the horrible level of service I receive from Clientele legal.

In January the 18th, of this year I logged a claim for a demand letter to get my vehicle from Mechanic. I sent this email:

"Good day

Please assist me with a letter of demand.

About 2 years ago I towed my BMW to a mechanic(Kent) in 13th St, Newlands, Randburg, 2092. My car only needed a replacement part (Computer box). Within a month I paid R4000 for the part and ever since Kent has been giving me a round around about when I want my car. He has moved workshops twice already without telling me. I had to track him down to the new premises he moved to.

I have finally had enough and asked that he return my car and refund e my R4000 rand. That was last week Monday, the 9th Of January 2018. On Monday this week a colleague accompanied me to his now workshop, where he promised to have y car ready the next day. On Monday this week, the 15th of January 2018, the car is still not ready. I got a tow truck to go and get my car, but he claimed that he needed atleast 2 and half hours to move others cars around so that he can get my car out. I gave him 2 days and still my car is not ready.

Today I have called him 3 times and he gets his Technicians to answer the phone. I left 3 messages for him to call me back and I have received no call from him.

The other thing is I have noticed that my car has some parts removed without my approval and they had nothing to do with the broken part he was supposed to replace, including my tyres, front grills, alternator and the sunroof window, just to mention a few.

There was nothing wrong with the car other than the part that needed to be replaced.

Please assist swiftly."

They sent me a letter that was full of spelling mistaken and grammar errors and wanted me to query and review it. After I reviewed it and corrected their spelling mistakes. They took their time in giving me a final demand letter. After 2 weeks nothing came. I then sort assistance of company attorneys. and they research and provide me with this letter:

"We act on behalf of Mr. Kenneth Mncube (“Herein referred to as the client”) who has instructed us to address this letter to you.

We confirm that our clients silver grey BMW 320i was towed during April 2015 to your workshop situated at 13th Street, Newlands, Randburg.

We further confirm that a verbal agreement was entered into between yourself and our client during January 2016 wherein an amount of R 4000.00 (Four Thousand Rand) was paid into your account for the replacement of the client’s vehicle’s computer box, proof of payment annexed hereto as Annexure “KM1”.

After not receiving any feedback our client attended the premises where he had previously left his car to find that you had relocated your business without informing our client. After a long struggle our client was able to locate your new business situated at 19 6th Street, Delarey, Randburg just to find that his vehicle has not been fixed. We further note that on 9 January 2018 our client requested his vehicle back as the work has still not been done.

We also note that various attempts have since been made by our client to retake possession of his vehicle, however it was with no success. Our client has also requested the amount of R 4000.00 (Four Thousand Rand) be returned as the work he paid for has not been done. Please note that this is a breach of the verbal agreement that has since caused prejudice to our client, bearing in mind that the full amount has been paid for services that was to be rendered to him but were not.

Due to your aforesaid negligence, our client hereby cancels the agreement in place and claims a refund on the amount of R 4000.00 (Four Thousand Rand) as well as that his car be returned.

Due to your negligence, we’ve have been instructed by our client to demand from you as we hereby do that you that you make payment in the amount of R 4000.00 (Four Thousand Rand) within 7(seven) days from date hereof into our client’s account, as well as place our client in possession of his vehicle.

Further, we have been advised to claim for damages which have been brought on by the tremendous stress which you have unduly placed on our client as a result of this whole process the quantum of which will be specified should further action be taken. Please be advised that should you not comply with this friendly request legal proceedings shall be instituted against you, without further notice to you.

Please note further that you will be held liable for the legal cost regarding the proceeding mentioned above which in these circumstances might be quite considerable. We trust the abovementioned would not be necessary and look forward to your cooperation herein.

Yours faithfully,"

After the Mechanic signed this letter I sent it to clientele on the 8th of February 2018. They took 2 weeks and then referred me to log a call with the Motor Industry Ombudsman of South Africa(MIOSA). They addressed me as "Mr. Majola" in their email, I am "Mncube" not Majola.

"Dear Mr Majola.

Please find attached herein a form for you to complete and send to the ombudsman. Kindly be advised that it is our procedure that all available remedies are exhausted before the matter maybe take to court if needs be.

We note that it is not only the money your are requesting from the Third Party, you also want your car in the state that it was when it was brought to the Mechanic, alternatively your car having been fixed accordingly. it is for this reason that we are referring your to the ombudsman.

Had you requested only for the amount of R4000, we would have referred you to the small claims court for the recovery of same.

We hope you find the above in order."

Now MIOSA requires an email address to communicate with the other party involved and they closed my case when I could not get the Mechanic to provide his email address. I referred the matter back to Clientele on the 18 of May 2018, and only got a call from them today 24 of May 2018.

Their legal adviser condescended me on the phone and told me that he is a qualified lawyer and it is my failure in not providing the mechanic's email to MIOSA that the matter has been closed.

When I spoke of the signed demand letter sent to clientele on the 8th of February 2018 he confirmed that the information given to him did not have that letter on file, and asked me to resend it again.

I keep getting delayed now my the people I pay every month to cover me legally. I even asked for a letter to get police assistance to make the mechanic provide all relevant details. The adviser told me that he is operating within the law and cannot assist in that matter. He told me that this claim might be repudiated since I failed to supply MIOSA with an email. I confirmed to the adviser, I did not know how to force the Mechanic to give me his email address if he refuses. Then the adviser told me that he will be going on a study leave tomorrow and will only look at my re-sent information when he gets back next week.

Clientele is not what the make themselves to appear on television and other adverti*****ts. I am completed disappointed with the level of service they provide.