RB
Raquel B
1 reviews | Active since Aug 2019
21 Aug 2019, 12:04
BAD SERVICE, NOT AS ADVERTISED
Horrible service, currently a client of them for over 8 months and still have not received a card or documents, despite there extensive advertising there lawyers sound like they dying when you call in, the have no promptness or sense of urgency, no realising that when a person calls in it is 90% urgent. they speak in like a slow motion phase. and instead of asking what advise you require and putting you to that lawyer who specialises in it, they listen and then tell you they will get the specialise to assist. I am utterly disgusted with their service and type of people they employ
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Replies (2)
Clientele Legal's replyOfficial
22 Aug 2019, 08:58Dear Raquel B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply22 Aug 2019, 08:58
Official
Dear Raquel B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
26 Aug 2019, 14:11Dear Raquel B We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We confirm having discussed your matter and provided you with the detailed specialized labour advice that is needed in your matter. We have also advised you on the available legal options going forward with your matter. We further confirm having requested that the policy documents be emailed to you and the card to be posted again to you. We apologise for any inconvenience and assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email: ***should you have any further concerns. Regards Cyril MbathaComplaints Case ManagerClientèle Legal
Clientele Legal's reply26 Aug 2019, 14:11
Official
Dear Raquel B We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We confirm having discussed your matter and provided you with the detailed specialized labour advice that is needed in your matter. We have also advised you on the available legal options going forward with your matter. We further confirm having requested that the policy documents be emailed to you and the card to be posted again to you. We apologise for any inconvenience and assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email: ***should you have any further concerns. Regards Cyril MbathaComplaints Case ManagerClientèle Legal