Bad service/ no service ***

<p>i laid a claim with clientele legal on thursday the 6th of October 2016, i called in late on the day to check with them as i was advised that i be contacted back, the lady i spoke to advised that the turnround time is 48 hours and the person that will contact me is Nthuthuko and i was fine with all that. after 48 hours of not receiving a call i personal contacted them the speak to a rude gentleman who told me that the is nothing that they can do for me if they dont have documents and for them to receive the documents is 48 hours. i asked if the no way that i can mail the document to someone how will assist with the matter as this is already over 48 hours but he gave the claim and told if i used that will assist.</p> <p>on the 11 october 2016 i call in to check on the claim as i mail early in the morning to get another rude lady that advised that they dont have documents and i must wait for 48 hours for them to received it as this was not on the department and the is not the can do, request to the person that was assigned to claim as he has not call me and i like to ask from him if the documents maybe send to him. i was told that he tried calling me on the 10th of October after 7pm, i asked as i was advised that i be called within the business hours is 7pm business hours? no answer</p> <p>two hours later called in again as am not receive any call for them, asked to spoke to Nthuthuko final i manage to speak to him, and i discuss the matter of the claim and i was not satisfied with the way was handled and i advised that he ask the supervisor to assist and as he transfered the to other one that i think was supervisor the was not answer and the phone was ringing for more than 10mins till i droped.</p>