PU
Peter U
1 reviews | Active since Dec 2014
17 Mar 2021, 19:41
Bad Service from clientelle legal
My wife and I had bought couches from a shop in Zeerust beginning of January. I then called Clientelle Legal on the 13th March to ask them help us get our money back as the couches have not been delivered as per agreement with the shop. I gave Bontle the contact details of the shop and she then claimed she could not get hold of them and responded in a computer generated sms requesting me call them again. This is terrible service to say the list. I am considering closing this contract, this is not the first time you fail me.
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Replies (2)
Clientele Legal's replyOfficial
18 Mar 2021, 08:11Dear Peter
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply18 Mar 2021, 08:11
Official
Dear Peter
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
19 Mar 2021, 15:46“Dear Peter
With reference to our telephonic conversation yesterday, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm having discussed your concerns regarding our SMS communication to you and we advised you that we requested you to provide us with alternative details of the third party via the sms as we could not reach the third party. We further confirm that we have provided you with a way forward on your matter, whereby we will revert shortly with feedback.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
N Sangweni
Complaints Case Manager
Clientele Legal”
Clientele Legal's reply19 Mar 2021, 15:46
Official
“Dear Peter
With reference to our telephonic conversation yesterday, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm having discussed your concerns regarding our SMS communication to you and we advised you that we requested you to provide us with alternative details of the third party via the sms as we could not reach the third party. We further confirm that we have provided you with a way forward on your matter, whereby we will revert shortly with feedback.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
N Sangweni
Complaints Case Manager
Clientele Legal”