MY
Musa Y
1 reviews | Active since Feb 2020
08 Feb 2020, 12:40
Bad service from clientele legal
Good day
I'd like to make a formal complaint. Claimed for legal representation from clientele in 03/07/2019 Requested legal help after getting into an accident in March 2019, the people that crashed into my car do not want to pay for the damage. Was left stranded without a car to get to work To date I still haven't recieved help. Instead they call once in a while to request the same documents on email over and over again.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
10 Feb 2020, 08:28Dear Musa Y,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply10 Feb 2020, 08:28
Official
Dear Musa Y,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
11 Feb 2020, 15:31“Dear Musa Y,
We thank you for escalating your concerns to us and resolving the complaint with you today.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that we have discussed and explained the requested documents and/ or information that will be required in order to assess your matter and assist your further in terms of the legal policy.
At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Should you wish to discuss your matter further, please contact us on *** or email us at ***.
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply11 Feb 2020, 15:31
Official
“Dear Musa Y,
We thank you for escalating your concerns to us and resolving the complaint with you today.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that we have discussed and explained the requested documents and/ or information that will be required in order to assess your matter and assist your further in terms of the legal policy.
At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Should you wish to discuss your matter further, please contact us on *** or email us at ***.
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Clientele Legal”