OS
Onica S

1 reviews | Active since Oct 2018

11 Oct 2018, 13:57

Bad service from Clientele Legal

Clientele Legal service is a disaster. They claim to help with legal cases but I've had the most frustrating experience with them. It took them 2 months to even send a letter of demand. They never give you feedback on your matter it is as if no one is assigned to look after your matter.

Paying premiums for Clientele Legal is a total waste of your money.

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Replies (2)
Clientele Legal
Clientele Legal's reply11 Oct 2018, 14:34
Official

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal

Clientele Legal
Clientele Legal's reply12 Oct 2018, 12:55
Official

Dear Oseku,

We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.

We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with the matter within the ambit of your legal policy.

We confirm having discussed your matter with you yesterday in providing you with feedback and advising you about the way forward, whereby we shall keep you abreast of all further developments made.

At Clientele Legal, we are committed to ensuring a seamless and positive customer experience. Please contact us on *** or email us at *** should you have any queries in future.

Regards,

Bernardus Van der Merwe
Legal Advisor - 2IC
Clientèle Legal