LD
Louis D
1 reviews | Active since Aug 2020
13 Aug 2020, 12:34
Bad service
No response after several emails and phone calls. Paying but not receiving the service.
Helpful (0)
Replies (4)0
Replies (4)LD
Louis D's updateReviewer Update
13 Aug 2020, 15:38No response still from Clientele. Think they just not what as advertised on television.
Service is terrible
Service is terrible
LD
Louis D's update13 Aug 2020, 15:38
Reviewer Update
No response still from Clientele. Think they just not what as advertised on television.
Service is terrible
Service is terrible
Clientele Legal's replyOfficial
13 Aug 2020, 15:47Dear Emile D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply13 Aug 2020, 15:47
Official
Dear Emile D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
LD
Louis D's updateReviewer Update
14 Aug 2020, 12:10Still no response from clientele. Think it is false advertising. Going to all social media platforms to complain and name and shame. This is unacceptable!!!!!!!! No help whatsoever from them.
LD
Louis D's update14 Aug 2020, 12:10
Reviewer Update
Still no response from clientele. Think it is false advertising. Going to all social media platforms to complain and name and shame. This is unacceptable!!!!!!!! No help whatsoever from them.
Clientele Legal's replyOfficial
02 Oct 2020, 15:50“Dear Emile D, We thank you for escalating your concerns to us. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm that, your claim unfortunately falls outside of the ambit of your legal policy. Therefore, you were only entitled to limited assistance from our office. We further confirm that we have also provided you with a way forward regarding your matter. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Regards A. RamdassComplaints Case Manager"
Clientele Legal's reply02 Oct 2020, 15:50
Official
“Dear Emile D, We thank you for escalating your concerns to us. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm that, your claim unfortunately falls outside of the ambit of your legal policy. Therefore, you were only entitled to limited assistance from our office. We further confirm that we have also provided you with a way forward regarding your matter. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Regards A. RamdassComplaints Case Manager"