ED
Elizabeth D
1 reviews | Active since Dec 2013
23 Oct 2019, 07:26
Bad service
I lodge a claim regarding my motor vehicle insurance on the 12 September 2019 then 10 October 2019 afternoon i missed their call and the next day i return the call and i was told the person dealing with my case will contact me even today i had nothing from them
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Replies (2)
Clientele Legal's replyOfficial
23 Oct 2019, 11:53Dear Elizabeth D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply23 Oct 2019, 11:53
Official
Dear Elizabeth D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
25 Oct 2019, 16:46Dear Elizabeth D,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We refer to the telephonic conversation between us and yourself and trust that we have addressed and resolved your complaint to your satisfaction. We confirm that we discussed this matter with you and provided detailed legal advice and a way forward with regards to your motor vehicle insurance matter.
We apologise for any inconvenience that may have been caused, but would like to ensure you that we value you as a client and appreciate your feedback.
At Clientele Legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regards,
Casey Swartz
Complaints Case Manager”
Clientele Legal's reply25 Oct 2019, 16:46
Official
Dear Elizabeth D,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We refer to the telephonic conversation between us and yourself and trust that we have addressed and resolved your complaint to your satisfaction. We confirm that we discussed this matter with you and provided detailed legal advice and a way forward with regards to your motor vehicle insurance matter.
We apologise for any inconvenience that may have been caused, but would like to ensure you that we value you as a client and appreciate your feedback.
At Clientele Legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regards,
Casey Swartz
Complaints Case Manager”