BAD SERVICE!!!

The WORST service I have ever received in canceling an agreement with a company. They could not assist with my matter, so I decided rather we cancel the relationship and I'll go seek help elsewhere. From the 26th of November I've been trying to cancel the membership with no luck!!! I've called numerous times, done follow ups and got transfered from call to call, consultants trying to keep me on board and having to explain everytime why I want to cancel, total frustration. Worse part is that they don't even have the decency to call you back when your airtime has run out, so you can also imagine the amount of money and time I have invested in trying to cancel the membership. I called again yesterday 21/12/20 and I was promised it will be canceled and I requested an email confirmation of the termination of which I never received. Only today after calling AGAIN, I got confirmation of the account being inactive and only then I got an email confirmation. Awaiting my refund in the next 30 days.