1 reviews | Active since Dec 2017
Bad service delivery and client satisfaction
Good day
I would like to make a formal complaint with the service I’m receiving once again from clientele legal
Please refer to attachments as reference
On the 13/11/2019 I have submitted a legal claim where I have only received a response on the 9 December 2019 which was basically the last. After then I responded to that correspondence on the 11/12/2019.
I have called *** option2 numerous times that I can’t even keep count and get told that my legal advisor will get back to me which never happened that is always the case.
Up until 8/01/2020 I received a call from the Legal advisor telling me that she was on leave and she will be sending me a email which up until today it never happened . I called again the number *** and I was told again she is busy and she will call me in the next 30 minutes which also never happened.
Really your staff goes on leave with matters still pending and not resolved leaving clients in the mist while the debit orders goes off successfully.
Does clientele really take their clients best interest serious because clearly clientele legal is not acting in the best interest of me or my family wellbeing.
I’m a R255 policy client for almost 5 years now, but why whenever I’m submitting a legal claim I get ignored or not receiving any assistance from clientele. I always end up resolving my own legal issues for as long as I have had this policy.
Having this policy is only an expense and not a need. Not only does it cost me R255 but also all the airtime it cost phoning for follow-ups.
I’m not only cancelling me policy but I’ll be giving a bad review on HELLO PETER and letting everyone know of the service that clientele really offer.
You guys are supposed to protect the clients from the ********* but you are the *********.
I hope that all this bad reviews that all your clients will eventually realise that you guys are only amateurs
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We do understand your frustration, but would like to ensure you that this legal plan allows you to be rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy, and apologize for any inconvenience caused.
We confirm having discussed your matter with you and shall keep you abreast of all further developments made.
At Clientele legal, we are committed to ensuring a seamless customer experience and value you as a client. Please do not hesitate to contact us on *** or email us at *** should you have any further concerns. Regards,
Karshan DehalComplaints Case Manager
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We do understand your frustration, but would like to ensure you that this legal plan allows you to be rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy, and apologize for any inconvenience caused.
We confirm having discussed your matter with you and shall keep you abreast of all further developments made.
At Clientele legal, we are committed to ensuring a seamless customer experience and value you as a client. Please do not hesitate to contact us on *** or email us at *** should you have any further concerns. Regards,
Karshan DehalComplaints Case Manager
You have contacted me 2days after I have laid my complaint 19 January, as you have promised me that you will get back to me the next day which you never did.. I'm not surprised as I'm amune to this bad service of clientele, if you as a complaints case manager does not set an outstanding standard of customer service, why should we blame the staff you are managing..... Clientelle sucks, all the promises is lies,,,,,, people please do not fall for the lies and adverts, they do not deliver on there promise... And still they debit my account again after I have emailed them to cancel my emagination policy
You have contacted me 2days after I have laid my complaint 19 January, as you have promised me that you will get back to me the next day which you never did.. I'm not surprised as I'm amune to this bad service of clientele, if you as a complaints case manager does not set an outstanding standard of customer service, why should we blame the staff you are managing..... Clientelle sucks, all the promises is lies,,,,,, people please do not fall for the lies and adverts, they do not deliver on there promise... And still they debit my account again after I have emailed them to cancel my emagination policy