TM
Thabo M
1 reviews | Active since Mar 2019
22 May 2024, 17:09
Bad service
I have made a claim with them but no lawyer has contacted me. Tomorrow I'm canceling. I have been their client for 2 years with no claims
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
24 May 2024, 10:23Dear Thabo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply24 May 2024, 10:23
Official
Dear Thabo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
28 May 2024, 07:43Dear Thabo M,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We note your concerns regarding feedback and our turnaround times, and apologize for any inconvenience caused.
We confirm that we have advised you on a way forward regarding your matter and shall continue assisting you accordingly.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Regards,
C. Fick
Complaints Case Manager
Clientele Legal's reply28 May 2024, 07:43
Official
Dear Thabo M,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We note your concerns regarding feedback and our turnaround times, and apologize for any inconvenience caused.
We confirm that we have advised you on a way forward regarding your matter and shall continue assisting you accordingly.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Regards,
C. Fick
Complaints Case Manager
TM
Thabo M's updateReviewer Update
05 Jul 2024, 13:55Hi Clientele
Thank you for assigning Tebogo Matlala to my case. He has been of assistance in my matter. Thank you
Thank you for assigning Tebogo Matlala to my case. He has been of assistance in my matter. Thank you
TM
Thabo M's update05 Jul 2024, 13:55
Reviewer Update
Hi Clientele
Thank you for assigning Tebogo Matlala to my case. He has been of assistance in my matter. Thank you
Thank you for assigning Tebogo Matlala to my case. He has been of assistance in my matter. Thank you