Bad service

Last year I received a sms from them saying what a good client I am and if I keep it up December is on them. December came and went and they took there money as always. I made a call first week in January and spoke to a gentleman who check if I qualify, and according to him I did, he then spoke to his supervisor. He said he will escalate it and get back to me……..last I heard of him. ( call time 25min)

On 2024-01-16 I called again and spoke to a lady, same story and after consulting with her supervisor came back and suddenly my debit order for October had a problem and had to be resubmitted which mean I do not qualify, how can that be as my salary was paid in already and I am 100% sure it could not be my fault, there is funds and it is a debit order. I decided that it is not about 1 premium any more, as the call at that stage was over 20min long again and my phone calls started to be more the 1 premium, but about trust ……..if this is how they run a show, what if I really need them one day. I ask to be put through to cancellations as I am not interested in there product anymore and will go some where ells.

She put me threw and after I spoke again to a gentleman explaining everything, who spoke to his supervisor again, he convinced me not to cancel but give him till end of business day and he will get back to me……..which I did but no call. Again very good image of your service.

2024-01-18 I called, spoke to a lady who check on system and ask me to hold as she was bizzy checking.

After 20min I drop the call as this is to much. I saw enough of your company and there service and after 6 plus years I think it is time to start shopping around as they are unprofessional and not trust worthy, and that is what I will tell any one asking me about clientele. Last week I called again as I needed to cancel my policy, again systems was check, supervisors consulted and 20 min later the promise of I will get back to you tomorrow in person I promise, "what time can I call?" How many times can they tell the same story and then already have the nerve sending sms about 2024 December being on them. I even send a mail, got the auto reply promising 2 to 3 days.....it is 2 weeks later and nothing.