Bad Service: Contradictory information
<p>I am currently a client of Clientele legal and so is my sister, she is recieving bad service as well as the incorrect or contradictory information from your people. She is unhappy and is on the verge of cancelling her policy with your organisation. I have sought to first take this route on her behalf to allow you the oppotunity to rectify this indiscretion, if nothing is done about this then you will be losing the both of us as your valued clients.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
We thank you for raising your concerns with us.
Kindly note that we contacted Ms Telane directly and discussed her legal matter with her. We have updated her with regards to the reason we are not able to cover her legal matter, which we are unfortunately not at liberty to discuss with you due to the privileged nature thereof.
Kindly be advised that she is satisfied with the outcome of our discussion with her today.
Please do not hesitate to contact us for any future queries and/or concerns on *** / ***.
Kind Regards,
Chanel Oliphant
Supervisor
Clientèle Legal
We thank you for raising your concerns with us.
Kindly note that we contacted Ms Telane directly and discussed her legal matter with her. We have updated her with regards to the reason we are not able to cover her legal matter, which we are unfortunately not at liberty to discuss with you due to the privileged nature thereof.
Kindly be advised that she is satisfied with the outcome of our discussion with her today.
Please do not hesitate to contact us for any future queries and/or concerns on *** / ***.
Kind Regards,
Chanel Oliphant
Supervisor
Clientèle Legal
Hi Benita,
Thank you for your immediate response, I received posistive feedback regarding how my complaint was handlled.
You have just secured a valuable customer.
I hope you continue to service your clients as you have without any issues such as these in future.
Warm Regards
Lerato Telane
Hi Benita,
Thank you for your immediate response, I received posistive feedback regarding how my complaint was handlled.
You have just secured a valuable customer.
I hope you continue to service your clients as you have without any issues such as these in future.
Warm Regards
Lerato Telane
Hi,
I also want to thank the entire Clientéle team on how you handled this matter.
Your efforts are not unnoticed.
Regards
Lerato Telane
Hi,
I also want to thank the entire Clientéle team on how you handled this matter.
Your efforts are not unnoticed.
Regards
Lerato Telane