MB
Menno B
1 reviews | Active since Apr 2020
30 Apr 2020, 20:50
BAD SERVICE, CIENT SERVICE.
Good Day, I have lodge a call to have my policy cancelled and I noticed that the 2nd premium went of on my bank account and I have a confirmation that my contract with them must end as I cannot use there service. I also did not get a notification of debit orders and numerous occasions requests was made to cancel my contract before, during and still with the lockdown. I want the money taken from me should be paid back into my account with the immediate effect. This now my 4th and last request. Please look into this. ID Number: *** ***
My ID Number: 67
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
04 May 2020, 15:23Dear Menno B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply04 May 2020, 15:23
Official
Dear Menno B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
12 May 2020, 19:33Dear Menno B
Our records indicate that we have sent you a detailed response on the 11 May 2020 to the email address we have on record.
The response contains a solution to the concerns raised, we will gladly resend the response if you have not received it.
We trust that you find the above in order.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Our records indicate that we have sent you a detailed response on the 11 May 2020 to the email address we have on record.
The response contains a solution to the concerns raised, we will gladly resend the response if you have not received it.
We trust that you find the above in order.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply12 May 2020, 19:33
Official
Dear Menno B
Our records indicate that we have sent you a detailed response on the 11 May 2020 to the email address we have on record.
The response contains a solution to the concerns raised, we will gladly resend the response if you have not received it.
We trust that you find the above in order.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Our records indicate that we have sent you a detailed response on the 11 May 2020 to the email address we have on record.
The response contains a solution to the concerns raised, we will gladly resend the response if you have not received it.
We trust that you find the above in order.
Yours sincerely,
Shanitha Hanuman
Clientele Legal