MM
Muyera M
1 reviews | Active since May 2023
20 Mar 2024, 17:17
Bad service
Since I started working with Clientele Legal in February, the only thing I have experienced is really poor service. They debited my account twice in the months of February and April, and they did so one week ahead of schedule in February. This is still an ongoing problem, even after it was allegedly resolved. I'm still waiting for a response and reimbur*****t in this case. Maybe I should get in touch with one of their rivals to get representation for this, hehe
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Clientele Legal's replyOfficial
22 Mar 2024, 09:32Dear Muyera S,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
In order to escalate your query to the relevant department, please respond to the email we sent with your policy number, ID number and mobile number.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply22 Mar 2024, 09:32
Official
Dear Muyera S,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
In order to escalate your query to the relevant department, please respond to the email we sent with your policy number, ID number and mobile number.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal