BS
Busisiwe S
1 reviews | Active since Feb 2015
23 Aug 2019, 11:33
Bad service
Good day,
My name is Busisiwe Sikhosana. I am writing on behalf of my mother. Alvinah Nhlapo .
She has presented a case to clientele however she has not received any assistance. She always has to ask advice from me.she has called clientele however with no way forward. The only time clientele contacts her is when they are trying to sell her more services however they are not assisting with this one.
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Replies (2)
Clientele Legal's replyOfficial
23 Aug 2019, 13:09Dear Busisiwe S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply23 Aug 2019, 13:09
Official
Dear Busisiwe S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
26 Aug 2019, 08:59Dear Busisiwe S,
Thank you for bringing this matter to our attention. We confirm having contacted you and Ms. Nhlapo (the claimant and policy holder), on this Friday, 23rd August 2019.
Thank you for bringing this matter to our attention. We confirm having contacted you and Ms. Nhlapo (the claimant and policy holder), on this Friday, 23rd August 2019.
We confirm that Ms. Nhlapo was contacted on the 15th August 2019, wherein it was discussed between our office and her that in light of the outcome of the mediation attempt between her, the municipality and the 3rd party, our office is in a position to take on the matter and assist her within the ambit of our policy terms.
We do understand your frustration and take into consideration that same could have been brought about by a breakdown in understanding, but we would like to ensure you of our commitment to assist.
The way forward has been communicated to Ms. Nhlapo and to you. We will keep you abreast of further developments, should you call upon us to do so.
At Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us on *** or email us at *** should you have any queries in future.
Regards,
O’mphile Mopeloa
Complaints Case Manager
Clientele Legal's reply26 Aug 2019, 08:59
Official
Dear Busisiwe S,
Thank you for bringing this matter to our attention. We confirm having contacted you and Ms. Nhlapo (the claimant and policy holder), on this Friday, 23rd August 2019.
Thank you for bringing this matter to our attention. We confirm having contacted you and Ms. Nhlapo (the claimant and policy holder), on this Friday, 23rd August 2019.
We confirm that Ms. Nhlapo was contacted on the 15th August 2019, wherein it was discussed between our office and her that in light of the outcome of the mediation attempt between her, the municipality and the 3rd party, our office is in a position to take on the matter and assist her within the ambit of our policy terms.
We do understand your frustration and take into consideration that same could have been brought about by a breakdown in understanding, but we would like to ensure you of our commitment to assist.
The way forward has been communicated to Ms. Nhlapo and to you. We will keep you abreast of further developments, should you call upon us to do so.
At Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us on *** or email us at *** should you have any queries in future.
Regards,
O’mphile Mopeloa
Complaints Case Manager