Bad service as a client
We are members of clientele legal and am struggling with a legal case. I have emailed and contacted clientele legal and they do not return my call or come back to me with assistance with a claim. I am very angry and disappointed as a paying client that this is the service that I receive.
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Replies (2)
Clientele Legal's replyOfficial
24 Mar 2021, 09:14Dear Miedel S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply24 Mar 2021, 09:14
Official
Dear Miedel S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
24 Mar 2021, 14:22“Dear Miedel S, We thank you for escalating your concerns to us and allowing us the opportunity to address same with yourself and the main member of the Clientele Legal Policy. We note that your claim is still within our internal turnaround time and confirm that you have been assigned to a legal advisor who will be in contact with you in due course to advise further. Kindly note that our turnaround time takes into consideration the urgency of our client's disputes and thus we would like to assure you that we strive to provide you with accurate and professional assistance at all times. Should you wish to discuss your matter further, please contact us directly. Yours sincerely, C Fick Complaints Case Manager
Clientele Legal"
Clientele Legal"
Clientele Legal's reply24 Mar 2021, 14:22
Official
“Dear Miedel S, We thank you for escalating your concerns to us and allowing us the opportunity to address same with yourself and the main member of the Clientele Legal Policy. We note that your claim is still within our internal turnaround time and confirm that you have been assigned to a legal advisor who will be in contact with you in due course to advise further. Kindly note that our turnaround time takes into consideration the urgency of our client's disputes and thus we would like to assure you that we strive to provide you with accurate and professional assistance at all times. Should you wish to discuss your matter further, please contact us directly. Yours sincerely, C Fick Complaints Case Manager
Clientele Legal"
Clientele Legal"