lM
legoso M

1 reviews | Active since Sept 2015

26 Sept 2016, 18:12

bad service and you very useless

<p>i joined your company about a year ago two weeks back i was involved in a car accident and i called you to help me to claim the money that i spend from fixing the car from the person who hit me as he hit ,me from behind and you refused to help me and told me you not an insurance company and i asked to get my policy cancelled and on two occasions you told me your team leader will call me to proces the cancalation and i got nothing and tomorrow your debit order is going trough and as i requested for the policy to be canceled i dont expect that to happen and i am going to tel all my family members we going to cancell all the policies that we habe with you starting from funeral to legal as yu are useless unproffesional and bad with servicw</p>

0
Replies (3)
Clientele Legal
Clientele Legal's reply27 Sept 2016, 07:13
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Clientele Legal

lM
legoso M's update27 Sept 2016, 07:18
Reviewer Update

And after the conversation that I had with your call center agent you went on to deduct your monthly premiums again can you explain that

Clientele Legal
Clientele Legal's reply28 Sept 2016, 14:31
Official

Good day legoso,

Thank you for addressing your concerns with us today.

We apologise for the frustration experienced, however we made a few attempts to contact you on the 14th September 2016 & the 27th September 2016, without success.

Please note that the advice provided previously is correct and the least time consuming process to follow. The advice was not only provided in accordance with the terms and conditions of your legal policy but also in your best interest to obtain a quick resolution to the matter.

Please contact us on *** or email: *** should you have further queries.

Regards,

O’mphile Mopeloa

Clientele Legal claims