Bad service and poor response and handling

i have been paying clientele legal and had a case that they were handling on my behalf<br> <br> they stood with the case for a year and referred it externally.<br> <br> its been more than a year with no positive feedback currently they are telling me that for me to receive the proper service i must also appoint the private investigator for the summons to be served at the relevant address yet they sat for a year without notifying me.<br> <br> how do they expect us to pay for services that doesn't have end results?<br> how long does it take for a case to be finalised?<br> where is professionalism in their service?<br> why keep on increasing premium yet you do bad service?<br> what is their purpose of telling a lie on TV or marketing when you know that there's no capacity to service people?