1 reviews | Active since Oct 2015
BAD SERVICE AND MISGUIDE!!!!
So i took out a legal cover my my family (8 children and 4 adults) on 20 August 2020 assisted by Lunga Davids (Clientele Consultant). Some information captured on my policy is incorrect and he promised to call me back the next day only if i am client he can call back because he will be then my consultant. I had other family members to add but because I did not have their ID numbers, I asked him to phone me the next day - DOLOLO!!! He also promised to email me the same day and allocate a lawyer specifically for me and I will have direct contact with the lawyer -DOLOLO. I requested call back from Clientele and complained and emphasized my disappointments and requested Lunga to phone back - DOLOLO. No one is paying attention to my complaints and my worry is some of the information captured is wrong and I am the one will have to suffer.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We acknowledge receipt of your complaint and would like to sincerely apologise for the service rendered by our sales consultant, and for any inconvenience this may have caused you. We confirm that we have assessed the call between you and our sales consultant and assure you this is not the level of service we aim to provide our clients. The matter has been escalated to the necessary Manager for resolution. The correct policy information was given, however, you request to cancel the policy. Should you change your mind you can contact us and we can activate the plan for you. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. Kind regards,Market Conduct
We acknowledge receipt of your complaint and would like to sincerely apologise for the service rendered by our sales consultant, and for any inconvenience this may have caused you. We confirm that we have assessed the call between you and our sales consultant and assure you this is not the level of service we aim to provide our clients. The matter has been escalated to the necessary Manager for resolution. The correct policy information was given, however, you request to cancel the policy. Should you change your mind you can contact us and we can activate the plan for you. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. Kind regards,Market Conduct