Bad service
Pathetic service really, I submitted all the necessary documents to them been waiting for a lawyer to call me back it's weeks now , you wait for a long time and when you go through that lawyer cannot help you ,his going to transfer your call Again ,u can pay them for more than 5 years wait till you get a problem ,they can't even call u back as promised
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Replies (2)
Clientele Legal's replyOfficial
14 Dec 2021, 14:29Dear Andile Y
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply14 Dec 2021, 14:29
Official
Dear Andile Y
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
04 Jan 2022, 09:18“Dear Andile Y, With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint with us. We do understand your frustration but would like to assure you that the legal plan allows you to rest assured, knowing that you are protected by superior legal services. We confirm having discussed your matter and concerns. We further confirm we have also requested further information and/or documents regarding your matter in order for us to assess your matter. We will revert after receiving the said information and/or documents. We do apologise for any inconvenience you may have experienced, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in future. Regards,
Bernardus van der Merwe Complaints Case Manager”
Bernardus van der Merwe Complaints Case Manager”
Clientele Legal's reply04 Jan 2022, 09:18
Official
“Dear Andile Y, With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint with us. We do understand your frustration but would like to assure you that the legal plan allows you to rest assured, knowing that you are protected by superior legal services. We confirm having discussed your matter and concerns. We further confirm we have also requested further information and/or documents regarding your matter in order for us to assess your matter. We will revert after receiving the said information and/or documents. We do apologise for any inconvenience you may have experienced, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in future. Regards,
Bernardus van der Merwe Complaints Case Manager”
Bernardus van der Merwe Complaints Case Manager”