MW
Markus W
1 reviews | Active since Feb 2018
04 Nov 2020, 16:57
Bad service
I am unhapoy with cluentelle. I di. It get service from them everytime they tell me i dk not have a foot to stand on. And basically i pay them anfd i do nig get assistance from clientelle. And ask helli peter to deal with ghis magter
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
05 Nov 2020, 08:16Dear Markus W,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply05 Nov 2020, 08:16
Official
Dear Markus W,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
06 Nov 2020, 15:50“Dear Markus W
We thank you for escalating your concerns to us.
Unfortunately, we have not had the opportunity to address the concerns raised herein with you as you have been unreachable upon our various attempts to contact you telephonically.
We do understand your frustration, but would like to assure that the legal plan allows you to rest assured, knowing that you are protected by superior legal services. We confirm that you matter is unfortunately excluded within the ambit of the policy, whereby we can only provide you with limited assistance.
We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value our clients.. Please contact us directly should you have any further queries in the future.
Your sincerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply06 Nov 2020, 15:50
Official
“Dear Markus W
We thank you for escalating your concerns to us.
Unfortunately, we have not had the opportunity to address the concerns raised herein with you as you have been unreachable upon our various attempts to contact you telephonically.
We do understand your frustration, but would like to assure that the legal plan allows you to rest assured, knowing that you are protected by superior legal services. We confirm that you matter is unfortunately excluded within the ambit of the policy, whereby we can only provide you with limited assistance.
We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value our clients.. Please contact us directly should you have any further queries in the future.
Your sincerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Clientele Legal”