NB
Nombuso B
1 reviews | Active since Feb 2018
14 Sept 2021, 11:53
Bad service
When I hand a problem with MTN regarding closing an account and cancelling insurance 5 months later.. I had to do everything myself..
When you need help from Clientele Legal you will never get help.. because you are one of customer.. no one will call you no response so we just paying. Without service delivery.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
16 Sept 2021, 09:32Dear Nombuso B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply16 Sept 2021, 09:32
Official
Dear Nombuso B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
16 Sept 2021, 15:55 Dear Nombuso B, With reference to our telephonic conversation, and we would like to thank you for allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm having discussed your concerns and providing you with a way forward on your matter. Your assigned Legal Advisor will be contacting you once feedback has been received from the third party. At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future.
Yours sincerely,
K Dehal Complaints Case Manager
Yours sincerely,
K Dehal Complaints Case Manager
Clientele Legal's reply16 Sept 2021, 15:55
Official
Dear Nombuso B, With reference to our telephonic conversation, and we would like to thank you for allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm having discussed your concerns and providing you with a way forward on your matter. Your assigned Legal Advisor will be contacting you once feedback has been received from the third party. At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future.
Yours sincerely,
K Dehal Complaints Case Manager
Yours sincerely,
K Dehal Complaints Case Manager