TL
Thabo L
1 reviews | Active since May 2019
27 Jun 2024, 09:18
bad service
I called in to be assisted with correcting the amount and the members added on this policy. Only the principal member should be left on the legal, All the other members mentioned should be removed they all have their own, it’s been a while I have tried calling and by using your app to get this corrected and reversed with no luck.
I called in and I was made to hold on for 45minutes when i requested to speak to a line manager, the service was very poor, no call back and yet my details were verified with both consultants.
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Replies (2)
Clientele Legal's replyOfficial
27 Jun 2024, 12:30Dear Thabo L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply27 Jun 2024, 12:30
Official
Dear Thabo L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
27 Jun 2024, 15:58Dear Thabo L,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced when trying to contact our Client Services Department.
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced when trying to contact our Client Services Department.
As per our telephonic discussion, we confirm that your Clientele extended legal policy has been converted to the Clientele Classic Legal plan as per your initial request. Please note that we have forwarded the updated policy documents to your email address.
We trust this is all you require in this regard; however, should you require further assistance, please do not hesitate to contact us again.
Yours sincerely,
Yours sincerely,
Lindokuhle Nhlengethwa
Clientele Legal
Clientele Legal's reply27 Jun 2024, 15:58
Official
Dear Thabo L,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced when trying to contact our Client Services Department.
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced when trying to contact our Client Services Department.
As per our telephonic discussion, we confirm that your Clientele extended legal policy has been converted to the Clientele Classic Legal plan as per your initial request. Please note that we have forwarded the updated policy documents to your email address.
We trust this is all you require in this regard; however, should you require further assistance, please do not hesitate to contact us again.
Yours sincerely,
Yours sincerely,
Lindokuhle Nhlengethwa
Clientele Legal