MF
Martin F
1 reviews | Active since Feb 2020
21 Jul 2020, 05:53
BAD SERVICE
I know that we are going through a pandemic such as covid - 19, but the service from clientèle is bad. My claim no is P***. I have supp**** all the information that I can supply and what gets me for starters is in their ad the they say they have the loudest mouth. Nope sorry for them that mouth they refer to looks like its toothless to me. The app is a waste of time, as they never respond when claims are submitted through it..Yet again again it seems I have done all the work and them nothing. They want to get hold of me emails only no phone calls.
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Replies (2)
Clientele Legal's replyOfficial
21 Jul 2020, 08:59Dear Martin F,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply21 Jul 2020, 08:59
Official
Dear Martin F,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
21 Jul 2020, 13:13“Dear Martin F, We thank you for escalating your concerns to us and allowing us the opportunity to discuss your matter. We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with this matter within the ambit of the legal policy. As discussed you legal advisor will attend to your matter and provide you with limited assistance as discussed and revert to you with feedback. At Clientele Legal, we are committed to ensuring a seamless and positive customer experience. Please contact us on *** or email us at *** should you have any queries in future. Yours sincerely, Akshar RamdassComplaints Case Manager
Clientele Legal"
Clientele Legal"
Clientele Legal's reply21 Jul 2020, 13:13
Official
“Dear Martin F, We thank you for escalating your concerns to us and allowing us the opportunity to discuss your matter. We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with this matter within the ambit of the legal policy. As discussed you legal advisor will attend to your matter and provide you with limited assistance as discussed and revert to you with feedback. At Clientele Legal, we are committed to ensuring a seamless and positive customer experience. Please contact us on *** or email us at *** should you have any queries in future. Yours sincerely, Akshar RamdassComplaints Case Manager
Clientele Legal"
Clientele Legal"