JR
Jabulile R
1 reviews | Active since Jun 2014
21 May 2020, 11:58
Bad service
For the whole week, I have had no luck getting through to Clientele Legal. Today I finally tried again and as I was asking the lady to take down my details to have a lawyer call me back instead of taking my details she tells me I will give my details to a lawyer and ask them to call me back. While waiting again as I had been holding through the IVR system my airtime finished and this is what I had to deal with wasted airtime without any assistance. This reminded me of why I left and canceled all my plans with Clientele their service is poor and inefficient
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
21 May 2020, 12:32Dear Jabulile R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for
investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply21 May 2020, 12:32
Official
Dear Jabulile R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for
investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
25 May 2020, 15:33Dear Jabulile R
We refer to our telephonic discussions held, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm having provided you with detailed advice on your matter. As such your complaint and your legal query has been resolved
At Clientele Legal, we are committed to ensuring positive customer experience and wish to thank you for the decision to continue with your legal policy as we value you as our client.
Should you have any other legal queries, please contact us directly.
Yours sincerely,
Cyril Mbatha
Complaints Case Manager
Cyril Mbatha
Complaints Case Manager
Clientele Legal's reply25 May 2020, 15:33
Official
Dear Jabulile R
We refer to our telephonic discussions held, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm having provided you with detailed advice on your matter. As such your complaint and your legal query has been resolved
At Clientele Legal, we are committed to ensuring positive customer experience and wish to thank you for the decision to continue with your legal policy as we value you as our client.
Should you have any other legal queries, please contact us directly.
Yours sincerely,
Cyril Mbatha
Complaints Case Manager
Cyril Mbatha
Complaints Case Manager