AM
Agcobile M
1 reviews | Active since Apr 2018
16 Sept 2021, 11:38
Bad Service
Had my first claim submitted and to be assisted telephonically is annoying and being sent documents and/or list of requirements that i need to submit in order for my claim to be assessed. The affidavit i have to get from the Body Works when doing a Quotation is just too much like a work application form, no one would like to fill such in their busy schedules. All i wanted is a supporting letter to accompany the quotation i received from the Dealership so that I submit a claim to the Government Department and a Lawyer which is close to me for ease of consultation. You will never be called back from them and there's no direct contact.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
16 Sept 2021, 12:59Dear Agcobile M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply16 Sept 2021, 12:59
Official
Dear Agcobile M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
16 Sept 2021, 15:59“Dear Agcobile Mazantsana, With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.us. We do understand your frustration but would like to assure you that the legal plan allows you to rest assured, knowing that you are protected by superior legal services. We confirm having discussed your concerns and advised you that all documents requested by us are for assessment purposes in terms of the legal policy. We further advised you accordingly regarding your matter and that we will be providing you with limited assistance, however, we have requested certain documents from you and will revert after receiving the same. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in the future. Yours sincerely, Bernardus van der Merwe Complaints Case Manager”
Clientele Legal's reply16 Sept 2021, 15:59
Official
“Dear Agcobile Mazantsana, With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.us. We do understand your frustration but would like to assure you that the legal plan allows you to rest assured, knowing that you are protected by superior legal services. We confirm having discussed your concerns and advised you that all documents requested by us are for assessment purposes in terms of the legal policy. We further advised you accordingly regarding your matter and that we will be providing you with limited assistance, however, we have requested certain documents from you and will revert after receiving the same. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in the future. Yours sincerely, Bernardus van der Merwe Complaints Case Manager”
AM
Agcobile M's updateReviewer Update
20 Sept 2021, 13:01Thank you Clientele for reverting and solving my problem communication problems, however it shouldn't be a norm that we must complain in such platform for you to respond.
AM
Agcobile M's update20 Sept 2021, 13:01
Reviewer Update
Thank you Clientele for reverting and solving my problem communication problems, however it shouldn't be a norm that we must complain in such platform for you to respond.