TM
Thandiwe M
1 reviews | Active since Aug 2015
24 Sept 2022, 02:20
Bad service😡
I had poor service from clientele. I bought a legal policy being told il get legal advice over the phone for 6 months and after il get a lawyer but when I call after 6 months to get a lawyer , I am being told dt my policy doesn't cover a lawyer. So I requested to cancel my policy and requested a refund for my money. I was then promised dt il get my money within 5-7 working days. D 7th day was last week Friday. Now when I call the consultants are telling me that they will escalate the query to the manager or someone will call you back within 24 hours. Clientele I want my money!
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Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
26 Sept 2022, 11:01Dear Thandiwe M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply26 Sept 2022, 11:01
Official
Dear Thandiwe M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
TM
Thandiwe M's updateReviewer Update
27 Sept 2022, 12:13Clientele you called yesterday informing me that il get my refund within the next 24 hrs but it over 24 hrs.NOTHING! I'll never believe any promises you make. I need my money please
TM
Thandiwe M's update27 Sept 2022, 12:13
Reviewer Update
Clientele you called yesterday informing me that il get my refund within the next 24 hrs but it over 24 hrs.NOTHING! I'll never believe any promises you make. I need my money please
TM
Thandiwe M's updateReviewer Update
27 Sept 2022, 18:07Thank you clientele. Got my refund😊
TM
Thandiwe M's update27 Sept 2022, 18:07
Reviewer Update
Thank you clientele. Got my refund😊
Clientele Legal's replyOfficial
29 Sept 2022, 12:44 Dear Thandiwe M
We hereby acknowledge receipt of your complaint and thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Clientele Legal
We hereby acknowledge receipt of your complaint and thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Clientele Legal
Clientele Legal's reply29 Sept 2022, 12:44
Official
Dear Thandiwe M
We hereby acknowledge receipt of your complaint and thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Clientele Legal
We hereby acknowledge receipt of your complaint and thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Clientele Legal