BM
Beauty M
1 reviews | Active since Aug 2016
14 Jan 2019, 10:39
Bad service
On the 8th of Jan 2019, i phoned Clientele Legal, seeking an advice. The lawyer I spoke to said he's not sure how my issue would be solved, so he will find out for me , then he took my cell phone number plus my email address and said he'll get back to me within 48 hours. Today is the 14th of Jan 2019 and I'm still waiting, ?♀️ what a useless and an *********** lawyer. Am I paying you guys on monthly basis just to get this pathetic service? I no longer want to b part of Clientele Legal ?because you guys are quick to debit on monthly basis but drag feet when it's time to attend to a 'simple claim'?
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Replies (4)
Clientele Legal's replyOfficial
14 Jan 2019, 10:59Dear Beauty M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply14 Jan 2019, 10:59
Official
Dear Beauty M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's replyOfficial
16 Jan 2019, 10:00Dear B_mpange27,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We abide by your decision to termination of your membership. However, should you wish to reconsider your legal cover, our decision to assist you further in this matter as discussed, still remains and we request you to than urgently contact us to avoid impact on your policy. We apologise for any dissatisfaction with regards to your claims experience but would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email: *** should you have any further concerns. Regards,
Karshan Dehal
Legal Advisor
Clientèle Legal
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We abide by your decision to termination of your membership. However, should you wish to reconsider your legal cover, our decision to assist you further in this matter as discussed, still remains and we request you to than urgently contact us to avoid impact on your policy. We apologise for any dissatisfaction with regards to your claims experience but would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email: *** should you have any further concerns. Regards,
Karshan Dehal
Legal Advisor
Clientèle Legal
Clientele Legal's reply16 Jan 2019, 10:00
Official
Dear B_mpange27,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We abide by your decision to termination of your membership. However, should you wish to reconsider your legal cover, our decision to assist you further in this matter as discussed, still remains and we request you to than urgently contact us to avoid impact on your policy. We apologise for any dissatisfaction with regards to your claims experience but would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email: *** should you have any further concerns. Regards,
Karshan Dehal
Legal Advisor
Clientèle Legal
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We abide by your decision to termination of your membership. However, should you wish to reconsider your legal cover, our decision to assist you further in this matter as discussed, still remains and we request you to than urgently contact us to avoid impact on your policy. We apologise for any dissatisfaction with regards to your claims experience but would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email: *** should you have any further concerns. Regards,
Karshan Dehal
Legal Advisor
Clientèle Legal
BM
Beauty M's updateReviewer Update
18 Jan 2019, 09:23I was promised that i will receive an email confirming the termination of my contract with Clientele Legal but till today i have not, i wonder if Jesus must rise from the dead first before i can get what was promised to me
?♀️
BM
Beauty M's update18 Jan 2019, 09:23
Reviewer Update
I was promised that i will receive an email confirming the termination of my contract with Clientele Legal but till today i have not, i wonder if Jesus must rise from the dead first before i can get what was promised to me
?♀️
Clientele Legal's replyOfficial
18 Jan 2019, 10:20Dear B_mpange27,
Thank you for your recent contact with Clientele.
Please be informed that our records indicate that the letter was successfully emailed to the provided email address (***) on the 15/01/2018 immediately after the termination of the contract.
Kindly note that we have resent the letter to the same email address manually as you state that you have not received it as yet.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Kind Regards,
Siphesihle Rodolo
Service Support Specialist
Thank you for your recent contact with Clientele.
Please be informed that our records indicate that the letter was successfully emailed to the provided email address (***) on the 15/01/2018 immediately after the termination of the contract.
Kindly note that we have resent the letter to the same email address manually as you state that you have not received it as yet.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Kind Regards,
Siphesihle Rodolo
Service Support Specialist
Clientele Legal's reply18 Jan 2019, 10:20
Official
Dear B_mpange27,
Thank you for your recent contact with Clientele.
Please be informed that our records indicate that the letter was successfully emailed to the provided email address (***) on the 15/01/2018 immediately after the termination of the contract.
Kindly note that we have resent the letter to the same email address manually as you state that you have not received it as yet.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Kind Regards,
Siphesihle Rodolo
Service Support Specialist
Thank you for your recent contact with Clientele.
Please be informed that our records indicate that the letter was successfully emailed to the provided email address (***) on the 15/01/2018 immediately after the termination of the contract.
Kindly note that we have resent the letter to the same email address manually as you state that you have not received it as yet.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Kind Regards,
Siphesihle Rodolo
Service Support Specialist