1 reviews | Active since Nov 2013
Bad service
Last year in June 2017 the Pietermaritzburg Attorney serve my sister with authority to execute. The documents were delivered to my house on the same day the Sherif attached all my movable furnitures. I visited the office to explain the situation that my sister she's no longer reside in my house. The information that was used was for application dated 2009. I have done an affidavit and forwarded it to Sherif. I have requested clientele to assist in taking the matter to court cause this exercise was not fare to me since I did not have an agreement with the school including their attorneys. My sister made an arrangement to settle the account and provided proof of her residence and they had contact details for her. I was advise that I can't take the matter to court cause they had a right to do what they did to my house. I was not happy with the response but since they also mentioned that my case was resolved with attorneys and nothing was going to be taken from my property I left it hanging like that. On Saturday while I was at work left my children and aunty at home Sherif come to my house to rent attached my furnisher and this time was so disturbing because it cause trauma to me and my family. I contacted emergency line for clientele cause I was so stressed that Sherif companies just come and do as they please while owners of the house were not available and record falls information. I was advise to send documents through email or fax so that they can be able to assist with the matter. I was only contacted on Wednesday the 3 October at around 13h00 to explain the matter. I provided information but I was only told to send an affidavit and my sister to send an email in order for them to assist. I did not made copies for affidavit that I submitted last year to Sherif company but clientele advised me that the matter was resolved and when I requested records as they have dealt with matter previous there was nothing except to say they contacted attorneys. If the matter was resolved properly they were supposed to register issue the same correspondence to attorneys and assist in taking the matter to court as it is fastrating. I have provided correct information why they are continuing to attach my furniture i don't understand but this has to stop. Base on advert of clientele they make you believe that what ever matter they will be available to assist. I don't feel that currently I'm asking my self if I still want to continue with they're services.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Dear khumbuhlabangana
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.
We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services.
As discussed we have previously contacted the third party’s attorney, who confirmed that they have updated the debtor's address on their system and that the sheriff shall no longer proceed with the warrant of execution against your property. We have further advised you about the way forward and shall keep you abreast of all further developments made.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.”
Regards,
Bernardus Van der Merwe
Legal Advisor - 2IC
Clientèle Legal
Dear khumbuhlabangana
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.
We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services.
As discussed we have previously contacted the third party’s attorney, who confirmed that they have updated the debtor's address on their system and that the sheriff shall no longer proceed with the warrant of execution against your property. We have further advised you about the way forward and shall keep you abreast of all further developments made.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.”
Regards,
Bernardus Van der Merwe
Legal Advisor - 2IC
Clientèle Legal
