GF
Girshwin F

1 reviews | Active since Oct 2017

07 Oct 2017, 07:56

bad service

Good day I have been a client at Clientele Legal for the past 4 years and has never claimed anything. I called almost 3 weeks back and asked them to assist.

I purchased a car by a private guy and the car was still on the dealership name, which the car was fully paid and was not registered to the new owners name yet. The cars license was 10 months behind, which I then contacted the dealership and asked if he could sign the yellow form ( change of ownership ) and he said to me that I should pay him R 2200.00 and he will sort out all the paper work putting the car on my name and getting new number plates etc. He called me to say that the cars papers and everything is sorted and I should come and collect. I collected the papers and there was non of the above mentioned was done . I went to the traffic department and querried about the car and they told me before anything could be done and putting the car on my name, a warrant for my arrest was issued, therefor paper work could not be done until warrant is paid in full.

I contacted Clientele Legal and explained and asked them to assist me. Up till today Clientele has never came back with positive feedback.

0
Replies (2)
Clientele Legal
Clientele Legal's reply09 Oct 2017, 08:23
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Clientele Legal

Clientele Legal
Clientele Legal's reply09 Oct 2017, 13:32
Official

Thank you for bringing this matter to our attention and allowing us to resolve your concerns with you today.

As discussed, your claim does unfortunately fall outside the ambit of your Legal Policy and regrettably therefore you are entitled to limited assistance from our office.

We have therefore been engaging with the third party and yourself, in attempt to resolve this matter on your behalf. We do understand your frustration but would like to assure you of our endeavours to resolve this matter without the need of unnecessary and time consuming litigation. We will provide you with further feedback as agreed.

Please contact us on *** or email us at *** should you have any queries in future.

Regards,

Ahtiyya Ebrahim

Team Leader

Clientele Legal