MH
Mzwa H
1 reviews | Active since Jan 2017
27 Oct 2021, 09:33
Bad service
Clientele lawyers have been so useless on my case number P*** . I wonder if they work together with company I am challenging. I open a case beginning of September till today no way forward all details been sent to them.
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Replies (2)
Clientele Legal's replyOfficial
27 Oct 2021, 09:50Dear Mzwa H
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele legal
Clientele Legal's reply27 Oct 2021, 09:50
Official
Dear Mzwa H
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele legal
Clientele Legal's replyOfficial
28 Oct 2021, 09:41Dear Mzwa H,
We thank you for escalating your concerns to us and addressing the complaint with you today.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
As per our discussions, we are communicating with a third party and have copied you on the email for your records. We will also keep you up to date on the progress of your matter
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in the future.
Yours sincerely,
Cyril Mbatha
Complaints Case Manager
Cyril Mbatha
Complaints Case Manager
Clientele Legal's reply28 Oct 2021, 09:41
Official
Dear Mzwa H,
We thank you for escalating your concerns to us and addressing the complaint with you today.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
As per our discussions, we are communicating with a third party and have copied you on the email for your records. We will also keep you up to date on the progress of your matter
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in the future.
Yours sincerely,
Cyril Mbatha
Complaints Case Manager
Cyril Mbatha
Complaints Case Manager