Bad Service!!
<p>I have logged a claim with Client Legal on the 14th May 2017 against Nudebt for unauthorised debits going off my account. They've called me once on the 18th May explaining the procedures which will follow. I havent heard from them since amidst numerous emails sent to them. No response. We pay our monthly installments on time, why cant Clientele Legal offer the service they promise to deliver??</p> <p>Nudebt Owes me R1200.00 in unauthorised debit orders which they had no right to take! I did not sign any agreement with them! Where did they even get my banking details from??</p> <p>I want answers and I want my money!!</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for discussing your complaint with us today.
We do understand your frustration and would like to assure you of our undertaking and commitment to assist you with your matter within the terms and conditions of your Legal Policy. We have advised you with regards to the process in this regard.
We have confirmed our communication with the third party concerned and have to allow them a reasonable time period to respond. Your claim regrettably falls outside the ambit of your Legal Policy and you are therefore entitled to limited assistance from our office.
We have advised you on the way forward and shall keep you abreast of all further developments made.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at ***.
Kind Regards
Chanel Oliphant
Supervisor
Clientèle Legal
Thank you for discussing your complaint with us today.
We do understand your frustration and would like to assure you of our undertaking and commitment to assist you with your matter within the terms and conditions of your Legal Policy. We have advised you with regards to the process in this regard.
We have confirmed our communication with the third party concerned and have to allow them a reasonable time period to respond. Your claim regrettably falls outside the ambit of your Legal Policy and you are therefore entitled to limited assistance from our office.
We have advised you on the way forward and shall keep you abreast of all further developments made.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at ***.
Kind Regards
Chanel Oliphant
Supervisor
Clientèle Legal
Dear Clientele Legal
I thank you for your prompt response in this regard. I am greatful that you have escalated our claim to a more senior advisor.
He has been keeping me updated and for this I thank you.
I hope that we can get this matter resolved asap.
Regards
Liezle van Rooyen
Dear Clientele Legal
I thank you for your prompt response in this regard. I am greatful that you have escalated our claim to a more senior advisor.
He has been keeping me updated and for this I thank you.
I hope that we can get this matter resolved asap.
Regards
Liezle van Rooyen