1 reviews | Active since Mar 2009
bad service
<p>Good day</p> <p>I've been having a query with clientelle , and the service i'm getting its terrible, they are supposed to be contacting my partner as per arrangement we had, i've stated several time they need to contact my partner between 13:00 and 14:00 as she cannot answer her phone at work. </p> <p>Instead of clientele contacting her they contacting my brother directing the sms to B .Ndidi</p> <p>I'm just wondering where did they get my brothers contacts.</p> <p> </p> <p>its been a very experiance im having with clientele I regret signing up with them.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Please note that Tanya from our offices contacted you on 12 December 2016 to address your concerns.
We confirm that after receiving your instructions on 30 November 2016, our offices have duly comp**** with contacting your partner during the times you have specified. We now await the documents previously requested so that we can assess cover as per the terms and conditions of your Legal Policy. We further confirm that the contact details we have on our system is provided to us by clients , however we have updated your contact details as per your request today.
Please contact us on *** or email us at *** should you have any further queries/ concerns.
Regards ,
Robert Mngomezulu
Supervisor - Legal Claims
Please note that Tanya from our offices contacted you on 12 December 2016 to address your concerns.
We confirm that after receiving your instructions on 30 November 2016, our offices have duly comp**** with contacting your partner during the times you have specified. We now await the documents previously requested so that we can assess cover as per the terms and conditions of your Legal Policy. We further confirm that the contact details we have on our system is provided to us by clients , however we have updated your contact details as per your request today.
Please contact us on *** or email us at *** should you have any further queries/ concerns.
Regards ,
Robert Mngomezulu
Supervisor - Legal Claims