1 reviews | Active since Sept 2015
Bad service
I joined Clientele Legal in February, and it has been nothing but shockingly bad service all the way. In Feb they debited my account a week before the debit date, which is STILL an on-going issue even after it was supposedly resolve, they have also debited my account TWICE in the month of February and April, I am still waiting for feedback and refund in this regard. Perhaps I should contact one of their competitors for representation on this hahaha
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Your sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Your sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns regarding the early debit order and that you are satisfied with the feedback provided. The benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges.
It is unfortunate that this billings mechanism was not beneficial to you, we would like to take this opportunity to sincerely apologize for the inconvenience caused in this regard.
Regarding the concerns raised with reference to a double debit, as discussed we do not have any records which indicate a double debit for February 2016, kindly send us the required documents in order for us to further investigate the above.
Lastly, we have discussed the solution moving forward regarding the early debit orders and confirm that we have provided you with an alternative type of billings mechanism due to the concerns raised.
I trust you find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Clientele Legal
Thank you for raising your concerns regarding the early debit order and that you are satisfied with the feedback provided. The benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges.
It is unfortunate that this billings mechanism was not beneficial to you, we would like to take this opportunity to sincerely apologize for the inconvenience caused in this regard.
Regarding the concerns raised with reference to a double debit, as discussed we do not have any records which indicate a double debit for February 2016, kindly send us the required documents in order for us to further investigate the above.
Lastly, we have discussed the solution moving forward regarding the early debit orders and confirm that we have provided you with an alternative type of billings mechanism due to the concerns raised.
I trust you find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Clientele Legal