MF
Martin F
1 reviews | Active since Feb 2020
02 Feb 2020, 10:39
Bad, little or no service from Clientèle legal.
Good day as a customer /client of Clientele legal for the past 10 yrs. Can anyone answer me the question why is that in Clientele legals ads they do not mention in their ads about one of their t&c's being that you are not covered if you have a weak case furthermore you are held responsible for the costs involved concerning litigation. I had first hand experience of such.
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Replies (2)
Clientele Legal's replyOfficial
03 Feb 2020, 12:28Dear Martin F,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply03 Feb 2020, 12:28
Official
Dear Martin F,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
05 Feb 2020, 12:41Dear Martin F,
With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to attend to your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that we have provided you with a way forward regarding your matter. We have further requested an opportunity to discuss the matter with the owner of the vehicle herein in order to thoroughly assess your matter thereafter.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us on *** or email us at ***.
Yours sincerely,
Cyril Mbatha
Complaints Case Manager
Clientèle Legal
Complaints Case Manager
Clientèle Legal
Clientele Legal's reply05 Feb 2020, 12:41
Official
Dear Martin F,
With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to attend to your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that we have provided you with a way forward regarding your matter. We have further requested an opportunity to discuss the matter with the owner of the vehicle herein in order to thoroughly assess your matter thereafter.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us on *** or email us at ***.
Yours sincerely,
Cyril Mbatha
Complaints Case Manager
Clientèle Legal
Complaints Case Manager
Clientèle Legal