ML
Mamushi L
1 reviews | Active since Aug 2024
12 Nov 2024, 09:36
Bad legal experience
My goodness. I take my hat down for high level of incompetency. From taking long to reply to calling you once, if they don't find you, you call back, the "lawyer" is no where to be found. Top it all off, no attention to detail, you're not heard as a client nor your instructions followed. I need no call backs, i sent instruction for termination of this thing end of November and that's it. Serious waste of time, to say the least. I choose not to divulge here but the rating speaks for itself. Private lawyers may be expensive, i would say, they're worth the money than what going here. No more clientele legal on my portfolio... Good luck all you folk sticking it through, hope your experiences be better than mine, Nkosiwam
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
12 Nov 2024, 11:06Dear Mamushi,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply12 Nov 2024, 11:06
Official
Dear Mamushi,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
12 Nov 2024, 15:42Dear Mamushi Thank you for reaching out to us and giving us the chance to address your concerns. We understand that you are unhappy with how we handled your claim, and we want to reassure you that we take your feedback seriously. We strive to provide accurate and professional assistance at all times, and we apologize for any inconvenience caused. We appreciate your concerns regarding feedback and turnaround times and want to assure you that we are committed to improving our services. Should you have any further questions or concerns regarding this matter, please do not hesitate to contact us directly. Kind regards,Alfred VusoComplaints Case Manager
Clientele Legal's reply12 Nov 2024, 15:42
Official
Dear Mamushi Thank you for reaching out to us and giving us the chance to address your concerns. We understand that you are unhappy with how we handled your claim, and we want to reassure you that we take your feedback seriously. We strive to provide accurate and professional assistance at all times, and we apologize for any inconvenience caused. We appreciate your concerns regarding feedback and turnaround times and want to assure you that we are committed to improving our services. Should you have any further questions or concerns regarding this matter, please do not hesitate to contact us directly. Kind regards,Alfred VusoComplaints Case Manager
ML
Mamushi L's updateReviewer Update
19 Nov 2024, 15:55So, i submitted a review about bad service i received from Clientele Legal and my decision to cancel the policy.
I received a call, not about my case, not about what can be done about the case, but about changing my mind not to cancel the policy.
This is really absurd, and to say the least, disrespectful especially to us "loyal" clients.
Nevertheless, i'm glad the policy is now cancelled, so no hard feelings - just an after the fact experience review.
A very simple case that just needed someone to understand the story and inspect the reason why one reached out for legal assistance.
Legal advisor just rushes through, missing vital parts of the case and jumping to conclusions after wasting one's time and energy by not replying to emails and not returning calls appropriately.
On top of that, due to lack of attention to detail, "your" legal stands against you, amazing...
This review is not for me, it's for anyone intending to subscribe to a legal advise service....May this provide another side to provide a fair rating.
As for me, i would rather be without legal assistance than to have my money and time abused in this manner.
Please, let this review, among many others, provide a sense of urgency in servicing legal clients better.
I received a call, not about my case, not about what can be done about the case, but about changing my mind not to cancel the policy.
This is really absurd, and to say the least, disrespectful especially to us "loyal" clients.
Nevertheless, i'm glad the policy is now cancelled, so no hard feelings - just an after the fact experience review.
A very simple case that just needed someone to understand the story and inspect the reason why one reached out for legal assistance.
Legal advisor just rushes through, missing vital parts of the case and jumping to conclusions after wasting one's time and energy by not replying to emails and not returning calls appropriately.
On top of that, due to lack of attention to detail, "your" legal stands against you, amazing...
This review is not for me, it's for anyone intending to subscribe to a legal advise service....May this provide another side to provide a fair rating.
As for me, i would rather be without legal assistance than to have my money and time abused in this manner.
Please, let this review, among many others, provide a sense of urgency in servicing legal clients better.
ML
Mamushi L's update19 Nov 2024, 15:55
Reviewer Update
So, i submitted a review about bad service i received from Clientele Legal and my decision to cancel the policy.
I received a call, not about my case, not about what can be done about the case, but about changing my mind not to cancel the policy.
This is really absurd, and to say the least, disrespectful especially to us "loyal" clients.
Nevertheless, i'm glad the policy is now cancelled, so no hard feelings - just an after the fact experience review.
A very simple case that just needed someone to understand the story and inspect the reason why one reached out for legal assistance.
Legal advisor just rushes through, missing vital parts of the case and jumping to conclusions after wasting one's time and energy by not replying to emails and not returning calls appropriately.
On top of that, due to lack of attention to detail, "your" legal stands against you, amazing...
This review is not for me, it's for anyone intending to subscribe to a legal advise service....May this provide another side to provide a fair rating.
As for me, i would rather be without legal assistance than to have my money and time abused in this manner.
Please, let this review, among many others, provide a sense of urgency in servicing legal clients better.
I received a call, not about my case, not about what can be done about the case, but about changing my mind not to cancel the policy.
This is really absurd, and to say the least, disrespectful especially to us "loyal" clients.
Nevertheless, i'm glad the policy is now cancelled, so no hard feelings - just an after the fact experience review.
A very simple case that just needed someone to understand the story and inspect the reason why one reached out for legal assistance.
Legal advisor just rushes through, missing vital parts of the case and jumping to conclusions after wasting one's time and energy by not replying to emails and not returning calls appropriately.
On top of that, due to lack of attention to detail, "your" legal stands against you, amazing...
This review is not for me, it's for anyone intending to subscribe to a legal advise service....May this provide another side to provide a fair rating.
As for me, i would rather be without legal assistance than to have my money and time abused in this manner.
Please, let this review, among many others, provide a sense of urgency in servicing legal clients better.
Clientele Legal's replyOfficial
25 Nov 2024, 14:45Dear Mamushi, Thank you for reaching out to us again. As per our previous telephonic discussion, we confirm that your complaint was investigated and assistance was provided as per our policies and procedures. We nevertheless sincerely apologize for your experience and assure you that we have taken your feedback into account. Our aim is to provide accurate and professional assistance at all times and we always continue to strive to reinforce our commitment to improving our services. If you have any further questions or concerns, please do not hesitate to contact us directly. Yours sincerely,
Alfred Vuso
Complaints Case Manager
Clientele Legal
Alfred Vuso
Complaints Case Manager
Clientele Legal
Clientele Legal's reply25 Nov 2024, 14:45
Official
Dear Mamushi, Thank you for reaching out to us again. As per our previous telephonic discussion, we confirm that your complaint was investigated and assistance was provided as per our policies and procedures. We nevertheless sincerely apologize for your experience and assure you that we have taken your feedback into account. Our aim is to provide accurate and professional assistance at all times and we always continue to strive to reinforce our commitment to improving our services. If you have any further questions or concerns, please do not hesitate to contact us directly. Yours sincerely,
Alfred Vuso
Complaints Case Manager
Clientele Legal
Alfred Vuso
Complaints Case Manager
Clientele Legal