AA
Andrew A
1 reviews | Active since Jun 2019
09 Mar 2021, 21:27
Bad first time experience with Clientelle Legal - Not even a reference number for my call
Firts time experience since I have joined Clientelle - I cannot believe the quality of service that I received when I called clientelle seeking legal advise - The line of questioning was asif I have done something by calling Clientelle - worse is that I was told that I will be called back after 48 hours, such service cant be trusted - I urgently needed advise " legal advise " the person attending to me said that they needed time for research before they could advise me what to do.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
10 Mar 2021, 08:12Dear Andrew A,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply10 Mar 2021, 08:12
Official
Dear Andrew A,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
AA
Andrew A's updateReviewer Update
10 Mar 2021, 20:24Thank you I got a call from the complains department and issue has been resolved. Two legal advises assigned to adress the matter. waiting for 24hours to pass, will see if I get the phone call as promised.
AA
Andrew A's update10 Mar 2021, 20:24
Reviewer Update
Thank you I got a call from the complains department and issue has been resolved. Two legal advises assigned to adress the matter. waiting for 24hours to pass, will see if I get the phone call as promised.
Clientele Legal's replyOfficial
11 Mar 2021, 08:27Dear Andrew Avontuur,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm having discussed your concerns and that our turnaround time was explained to you regarding your complex matter. We further confirm that a claim was opened and assigned to a legal advisor. We have also requested certain documents and/ or information from you in order to assess your matter and we look forward to hearing from you at your earliest convenience.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Please contact us directly should you have any queries in future.
Please contact us directly should you have any queries in future.
N Sangweni
Complaints Case Manager
Clientele Legal's reply11 Mar 2021, 08:27
Official
Dear Andrew Avontuur,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm having discussed your concerns and that our turnaround time was explained to you regarding your complex matter. We further confirm that a claim was opened and assigned to a legal advisor. We have also requested certain documents and/ or information from you in order to assess your matter and we look forward to hearing from you at your earliest convenience.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Please contact us directly should you have any queries in future.
Please contact us directly should you have any queries in future.
N Sangweni
Complaints Case Manager
AA
Andrew A's updateReviewer Update
24 Mar 2021, 17:20I have written a letter to clientelle and everyone that is of importance that I am cancelling all products or policies with immediate effect and strangly enough I received a call on friday from a legal advisor for the fisrt time offering help - Its too late my mind is made up - Then I receive and sms yesterday informing me that money they will be deducting my premium, subsequent to that today at 15h50 I get an sms alleging that they attempted to contact me to discuss my complaint. - I dont want to discuss anything as I said in my cancellation letter - Please process my cancellation and do not take money out of my account.
AA
Andrew A's update24 Mar 2021, 17:20
Reviewer Update
I have written a letter to clientelle and everyone that is of importance that I am cancelling all products or policies with immediate effect and strangly enough I received a call on friday from a legal advisor for the fisrt time offering help - Its too late my mind is made up - Then I receive and sms yesterday informing me that money they will be deducting my premium, subsequent to that today at 15h50 I get an sms alleging that they attempted to contact me to discuss my complaint. - I dont want to discuss anything as I said in my cancellation letter - Please process my cancellation and do not take money out of my account.