Bad experience

I logged a complain through CL and my case was assigned to Veronica , till this day I haven't heard a word from her I called 7 times or more she did not bother to call me back. i was advise on the 03/10/2017 that my due date for progress report was the 04/10/2017 no feedback was sent still. I called at 16:25 to follow up again I was told she either off duty or left early till this day I don't have progress on my case. Kindly advise or give the case to somebody whose interested to work.