Bad Customer service to the Elderly

This review is on behalf of my father, Mr EJ Davis, policy ********** 67.

I need to share my frustrations and utter disspointment in Clientel Legal. my father(pensioner), a loyal paying client is not receiving the service that gets advertised and what was promised to him upon signing up for this service. He was innocently involved in a car accident 03 March 2018, where he hurt his neck and back and was hospitalised for 3days. 2 other cars collided and the one lost control and drove straight into him. My mother and their grandson was also in the vehicle both of them traumatised and the grandchild of 14 was also hospitalised. The matter was reported to Clientele including the accident report and case number but to date no feedback has been received. My father who is unemployed will beg and borrow to ensure that his premium gets paid every month and I dont think this service is fair. He is now stranded without transport and has no assistance with medical treatment and he has no money. Many lawyers has contacted him to handle this case but they have all been turned away because he had so much faith in Clientele taking care of his case, but they failed to deliver. He is under a lot of pain and stress because he needs his car to be fixed so that he can continue with his life. This is exactly what happens in the TV ad where Clientele claims to save the day, this is not true! I am gonna approach the broadcasting board to have that ad removed from television as its misleading and abusing peoples vulnerability and tricking to believe thats what will happen. We need help please , we understand that he is not the only client with a case, but please assist him! He still needs some medical attention but he has no finance or transport. This service is really unacceptable and I would not recommend Clientele to anyone. I just feel it is only fair that they sort this mess out for the months that my father has been paying them, after this, he will terminate his service with them and join Legalwise.