RK
REBECCA K
1 reviews | Active since Oct 2017
05 Jun 2021, 13:20
Bad customer service from clientele legal
I am very upset with the bad customer service that clientele legal has given me . I received a call a few minutes ago from a lady by the name of Gugu who advised me that she is calling me on behalf of someone else who was handling my case . Instead of giving me feedback that she was supposed to give me she is asking me about the summons I submitted 2 weeks ago . When I voice my dissatisfaction in regards to her question, she is asking me what was I expecting from the call . Can clientele please cancel my policy please because clearly I will never receive the level.of service that a client should get or that they are advertising
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
07 Jun 2021, 09:36Dear Rebecca K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply07 Jun 2021, 09:36
Official
Dear Rebecca K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
09 Jun 2021, 13:42“Dear Rebecca K,
We thank you for escalating your concerns to us and allowing us the opportunity to talk to you.
We strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times and thus confirm having assisted you throughout your claim.
We do however apologize for any miscommunication and inconvenience caused and confirm that your legal policy will be cancelled as requested.
Should you wish to reconsider your decision please contact us directly.
Regards,
C. Fick
Complaints Case Manager”
Clientele Legal's reply09 Jun 2021, 13:42
Official
“Dear Rebecca K,
We thank you for escalating your concerns to us and allowing us the opportunity to talk to you.
We strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times and thus confirm having assisted you throughout your claim.
We do however apologize for any miscommunication and inconvenience caused and confirm that your legal policy will be cancelled as requested.
Should you wish to reconsider your decision please contact us directly.
Regards,
C. Fick
Complaints Case Manager”