mK
milton K
1 reviews | Active since Dec 2011
09 Oct 2020, 11:13
Bad customer service
I have a legal policy with clientele , I have an urgent matter that requires legal advice but they are not available to take calls , i have also used their app to send messages so that they can call me back , I have also sent mails to their customer services departments but no one contacts me .Instead they call me offering me loans and cell phone contracts . I regret ever taking this policy with them , The service is really shocking and I would never recommend anyone to do business with them . I religiously pay my premium's but I am not getting my monies worth ,
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
09 Oct 2020, 11:22Dear milton,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply09 Oct 2020, 11:22
Official
Dear milton,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
09 Oct 2020, 12:55“Dear milton, We thank you for escalating your concerns to us and resolving the complaint with you today. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. Kindly note that a new claim has been opened and your legal advisor will be awaiting your information in order to assess the matter and provide the necessary assistance as discussed. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Regards A. RamdassComplaints Case Manager
Clientele Legal"
Clientele Legal"
Clientele Legal's reply09 Oct 2020, 12:55
Official
“Dear milton, We thank you for escalating your concerns to us and resolving the complaint with you today. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. Kindly note that a new claim has been opened and your legal advisor will be awaiting your information in order to assess the matter and provide the necessary assistance as discussed. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Regards A. RamdassComplaints Case Manager
Clientele Legal"
Clientele Legal"