Bad customer service and ***** by Clientele Legal

Item: Clientele Legal
Rating: 1
Author: Ilungelo S

I called in today to cancel my policy and to ask for a refund,I got confirmation via email that it'll be cancelled but after an hour or so I got another email stating that :

"Thank you for choosing the Clientèle Classic Legal Plan. You can now rest assured knowing that you are protected by professional legal services, 24 hours a day." .

It further states that :

"As agreed, your premium of R255.00 will be deducted from your bank account in line with the premium frequency you selected."

I'd like for the policy to be cancelled because I'm not interested in any policies or whatsoever.I called in for the policy to be cancelled but it seems like somehow another policy agreement was established without my approval,I'd also like it be cancelled.

Helpful (0)

Replies (2)

Clientele Legal's replyOfficial

28 Oct 2021, 09:05

Dear Ilungelo S

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman
Clientele legal

Clientele Legal's reply28 Oct 2021, 09:05

Official

Dear Ilungelo S

Clientele Legal's replyOfficial

28 Oct 2021, 10:14

Ilungelo S

At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised.

As per our discussion, I have confirmed that your request was processed on the 27th of October and no further deductions will be processed.

Furthermore, I also informed you that a cancelation letter was sent via the email address we have on record, also attached were the policy documents of the cover you had with us.

I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.

Vusumuzi Dlamini

Services Recovery Specialist

Clientele Life Insurance

Clientele Legal's reply28 Oct 2021, 10:14