Bad customer service and debut order deducted on canceled policy.

Clientele deducted a debit order on my account and increased the premium which I did not agree to. In fact I canceled my insurance with them. I got a cancelation letter a month later and they told me cancelation take a month. Yet I had already informed them a month ago that I don't want their services. My experience with Clientele legal was not nice. There's nothing as frustrating as requiring legal knowledge or assistance and you are told they will respond in 48 hours. The level of knowledge of their call centre lawyers was bad. Everytime I needed urgent help, I had to contact friends who are attorneys or specialists in the legal matter I needed help with. Clienteles turn around time to responding to matter is awful and if they do eventually get back to you, they let you do all the work.