bad customer service

I have a clientele legal insurance , which i i am paying religously , around July 2015 i laid a complaint with them regarding the network provider i.e Cell C . to date i have received any feed back yesterday i have been send from pillar to post stating that the supplier is refusing to give them my statement yet i have signed a power of attorney with them , so i had to get the statement myself . late this year they send a communication that they are still busy with my quer y then , i send them an email that they not giving me feedback , the following day i received 2 missed calls and an email that they are unable to get hold of me i tried calling them same thing no feedback. i think my money is not worth what they are advertising .